Return Policy:

At Verde, we prioritize customer satisfaction and offer a flexible return policy as follows:

 

1. Eligible Return Cases:

• If the product is damaged or broken upon receipt.
  “Please make sure to attach photos of the product.”
• If the product does not match the purchase receipt or customer order.

 

2. Terms and Conditions:

• Return requests must be submitted within 7 days from the date of receipt.
• The purchase receipt must be provided as proof.
• The product must be in its original condition and unused (for non-damaged products).

 

3. Return Process:

• Contact our customer service at:
  Phone: +20 1040010186
  Email: info@verde.care
• A pickup date will be arranged, and the product will be refunded or replaced as requested.

4. Exceptions:

• Opened or used products cannot be returned unless they are defective or damaged.